Casino / Mobile
At shimbatoto, how we collect, store, and use your personal data is set out here in plain terms so you know exactly what happens from the moment you open an account. This policy covers every interaction on the platform — from account registration and GoPay transactions to session activity and contact with our support team.
When you create an account, we collect the details you provide during registration — name, email address, and the phone number linked to your wallet. Every deposit and withdrawal you make through GoPay, Bank Transfer, or QRIS generates a transaction record on our side; we keep those records to match your account history and to respond accurately if you raise a query. We also collect session data — login timestamps, device type, and the pages you visit inside the platform — to detect unusual access patterns and to keep your account secure. We do not sell this information to third parties, and we do not share it with marketing networks outside of what is needed for payment processing. Any time you contact support, the content of that conversation is stored alongside your account file so the next agent who assists you has the full context. Retention periods follow our internal data schedule; where local law in Indonesia specifies a minimum or maximum period, that takes precedence. Availability of certain features depends on local law and eligible regions.
Transaction reference
Record kept on file
Payment confirmation log
Timestamp and device type
This policy covers activity on the shimbatoto platform directly — your account, your payment history, and your support contacts. It does not extend to third-party services you connect to or external sites linked from our pages. Understanding where the boundary sits helps you know who to contact when something falls outside our scope.
Covered. Login activity, device records, and session data tied to your registered account are all within this policy. Questions about your own access history can be raised through account support.
Covered. GoPay, Bank Transfer, and QRIS records linked to your account are stored and governed by this policy. Transaction references are visible in your account dashboard after login.
Covered for interaction data only. We record which sections you open and how long sessions run. Game content itself is delivered by studios; their data practices are separate from ours.
Not covered. External payment gateways, e-wallet providers, and linked sites operate under their own privacy terms. We are not responsible for how those services handle data beyond the point of handoff.
You have a set of practical options regarding the data we hold on your account. Reviewing your transaction records is straightforward — log in, go to your account dashboard, and the payment history for GoPay, Bank Transfer, and QRIS deposits and withdrawals is listed there. If any detail on your account profile is out of date — a phone number, an email address — you can update it directly in the account settings section. For anything you cannot change yourself, our support team handles correction requests; provide the specific field you need corrected and the accurate replacement, and we will update the record. If you have a question about what data we hold on you specifically, or you want to request that certain data be reviewed for deletion where local law in Indonesia permits it, send that request through the contact route listed in the support section below. We aim to respond to data requests within the timeframe required by applicable rules.
Log into your account and open the transaction history. GoPay, QRIS, and Bank Transfer entries are listed with dates, amounts, and reference numbers.
Update your email or phone number in account settings directly. For fields that require agent assistance, contact support with the specific correction needed.
Send your question to the policy contact address. Include your registered email so we can locate your account record and respond accurately.
Where local Indonesian law permits, you may request a review of stored personal data. Submit the request in writing via our support contact channel.
If your question is specifically about how this policy applies to your account, use the contact paths below. General account queries — balance, deposits, game access — are handled through the main support channel; privacy and data requests follow the same route but should be clearly labelled so the right team picks them up.
Send data requests and policy questions to our support email. Include your registered account email and a clear description of the request.
Open the chat widget inside your logged-in account to reach the support team. Label the conversation 'data request' so it is routed to the right person.
Many records — transaction history, login activity — are visible directly in your dashboard without contacting support. Check there first for account-level data.
Security measures applied to your account data include encrypted connections for all sessions and payment transactions. Cookie data collected during your visit is used to maintain your session state and to remember your login preference — it is not used to track activity across unrelated sites. Data retention follows our internal schedule, and records are not kept beyond what is operationally necessary or legally required under applicable Indonesia rules.
All connections between your device and the platform use SSL encryption. This covers login, payment steps via GoPay or Bank Transfer, and account settings changes. The lock icon in your browser confirms the connection is active.
Cookies on this site keep your session active and store your login preference. We do not use them to build advertising profiles or to share your browsing behaviour with third-party ad networks.
Account records, transaction logs, and support conversations are held for the period required by our internal policy and any applicable local law in Indonesia. After that period, data is deleted or anonymised.
To request a change to how your data is stored or used, contact support via the channels in the section above. Requests are reviewed against applicable local law before any action is taken.
These are the questions we get most often about data handling, account records, and your rights under this privacy policy.
We collect the details you enter during registration — name, email address, and phone number. From that point forward, transaction records for GoPay, Bank Transfer, and QRIS, login timestamps, and support conversation history are also kept as part of your account file.
Transaction history and login activity are visible directly in your account dashboard after you log in. For a broader view of stored personal data, send a request to our support team using your registered email address and we will provide what is available under applicable local rules.
For fields like email address and phone number, go to account settings and update them directly. If a field cannot be changed in settings, contact support through live chat or email, state the specific field and the correct value, and we will update the record for you.
We do not sell your data. Payment processing through GoPay, Bank Transfer, or QRIS requires passing necessary transaction data to those payment services. Beyond that, data is not shared with advertising networks or unrelated third parties.
Retention periods follow our internal data schedule. Where Indonesian law specifies a minimum or maximum period for financial or account records, that requirement takes precedence. After the applicable period, data is deleted or anonymised.
Send a written deletion request to our support team through email or live chat. Include your registered account email so we can locate your record. Requests are reviewed against applicable local law in Indonesia before any deletion is carried out.