Casino / Mobile
These terms set out the rules that apply when you open and use your shimbatoto account — covering account access, wallet transactions via GoPay, DANA, and OVO, game access, and how we each handle our responsibilities. Read through these conditions before you get started; using our platform means you accept the terms as written here, subject to local law and eligible regions.
These terms apply to every session you open on shimbatoto, from the moment you create your account through every game you launch and every transaction you send or receive. They apply regardless of the device you use — whether you access the lobby through a mobile browser or a desktop session. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure; any action taken from your account is treated as authorized by you unless you have already notified us of a suspected breach through our support channel. Transactions processed through GoPay, DANA, and OVO are subject to both these terms and the conditions of those payment providers. When a payment is initiated, the amount is recorded in your account wallet once the provider confirms receipt. Any discrepancy between your wallet balance and a recent transaction record should be raised with our support team, who can cross-reference the payment log on your behalf. We reserve the right to update these terms when required by changes in applicable local law or in our operating conditions. When we make a material change, we will note the revision date at the top of this page. Continued use of your account after a revision takes effect constitutes acceptance of the updated terms. Access to our platform depends on local law and is available only where permitted in your region.
Transactions via GoPay are confirmed once the provider's payment record is received. The confirmed amount posts directly to your account wallet, and the transaction entry is visible in your account history immediately after confirmation.
DANA transfers follow the same confirmation flow. Your wallet reflects the posted amount as soon as our system receives DANA's confirmation signal. If a transfer shows pending beyond the expected window, contact support with your DANA reference number.
OVO payments are logged against your account by reference number. Should a payment appear in your OVO history but not yet in your shimbatoto wallet, our support team can locate the record and resolve the discrepancy using that reference.
Not every situation falls under the same part of these terms. This section clarifies which areas these conditions govern directly and where separate rules or third-party terms take over, so you know exactly where to look when a question comes up.
These terms govern how you open, maintain, and close your shimbatoto account. This includes login credentials, session security, account suspension, and the process for requesting changes to your registered details through our support channel.
Wallet credits and debits — whether from a GoPay tap, an OVO transfer, or a DANA top-up — fall under these terms. The transaction record visible in your account dashboard is the authoritative log; payment-provider terms apply in parallel to their side of each transfer.
Access to game content from studios such as Habanero, Pragmatic Play, and Joker is governed by these terms on the platform side. Game mechanics, payout structures, and RTP data are determined by each studio and shown in the game interface where the studio exposes that information.
Links or integrations that take you away from shimbatoto — including your e-wallet app or a payment provider's verification page — are outside the scope of these terms. Those services operate under their own terms, and we have no authority over their processes or policies.
You have several practical options available under these terms, and you can act on most of them directly through your account without needing to contact us first. Your transaction history is visible in full once you log in — each entry shows the date, amount, payment method, and status, so you can verify any GoPay, DANA, or OVO record against the corresponding entry in your wallet. If you need to correct account details — such as your registered email address or phone number — the account settings page shows the fields you can edit directly and the ones that require identity verification before a change is processed. Follow the instructions displayed on that page; do not share your verification code with anyone. For anything outside what the account dashboard handles, our support team is the right contact. You can raise a question about a transaction, request a review of a wallet discrepancy, or ask for clarification on how a specific condition in these terms applies to your situation. We aim to give you a substantive response, not just an acknowledgment.
Log in and open the transaction history section of your account. Every wallet movement — including GoPay, DANA, and OVO entries — is listed there with its reference number, date, and status. Use this record as your first reference before raising a query.
Editable fields are shown in account settings after login. Fields that need verification will prompt you through the confirmation step on screen. Complete the steps shown there rather than sending updated details through support chat.
If a transaction entry does not match your payment-provider record, or if you need clarification on how a term applies to your account, contact our support team through the live chat channel available after login. Have your transaction reference number ready.
If you believe a term has been applied incorrectly to your account, you can formally request a review by writing to our support address. Describe the specific entry or decision in question; our team will review the account record and respond with a clear explanation.
Questions about these terms, a specific account condition, or a transaction that needs review can be directed through any of these channels. Our team handles policy questions alongside account and payment queries, so you do not need a separate contact path for terms-related matters.
Available inside your account after login. This is the quickest path for questions about a specific transaction record or account condition — have your wallet reference or account email ready when you open the chat.
For formal requests — such as a written review of how a term was applied, or a request to correct information that requires documentation — send your message to our support email address shown in the account help section.
The help center, accessible from the account menu, contains answers to the most common questions about account access, wallet transactions, and how specific conditions in these terms work in practice. Check there first for quick answers.
Your account security and the handling of your data are governed by these terms alongside any applicable local data-protection rules. We keep the transaction and account records needed to operate your wallet and to respond to queries accurately. Cookies used on the platform help maintain your session state; you can manage cookie preferences through your browser settings, though disabling session cookies will affect login functionality.
Your account is protected by the login credentials you set. We do not ask for your password through chat or email. If you suspect unauthorized access, contact support immediately through live chat — your account can be suspended from our side while you regain control.
Transaction records are retained for as long as required to operate your wallet accurately and to meet applicable legal obligations. You can view your own history in full through the account dashboard; requests for a more detailed record can be submitted through support.
Session cookies keep you logged in during your visit. Analytics cookies help us understand how the account flow is used so we can address friction points. Cookie settings are managed in your browser; the help center explains which cookies are required for core account functions.
When these terms change materially, the revision date at the top of this page is updated. Your support inbox will receive a notice for significant changes. Continued account use after the revision date means you accept the updated conditions. Contact support if you have questions about a specific change.
These are the questions we hear most often about how these terms work in practice. If your question is not answered here, the support team can clarify any specific condition that applies to your account.
These terms cover account access, the rules around your wallet and transactions via GoPay, DANA, and OVO, game access conditions, and how disputes or queries are handled. They apply from the moment you create your account and remain in effect for as long as it is active.
Log in to your account and open the transaction history section. Every wallet movement — deposits, withdrawals, and in-game credits — is listed there with a reference number, date, and status. This is your authoritative record under these terms for any transaction query.
First check the transaction history in your account. If the payment shows confirmed on the GoPay or DANA side but is absent from your wallet, contact support via live chat with your payment reference number. The team can cross-check the provider record and resolve the discrepancy.
Yes. Log in and open account settings — editable fields are shown there directly. Fields that require identity verification will display the confirmation steps on screen. For changes that cannot be made through settings, raise a request through the support email channel with the relevant documentation.
The revision date at the top of this page changes when a material update is made. For significant changes, we also send a notice to your registered contact. Continuing to use your account after the updated terms take effect means you accept the revised conditions. You can ask support to explain any specific change.
Contact support through live chat or the support email address shown in the account help section. Describe the specific transaction or decision you want reviewed and include any relevant reference numbers. The team will examine the account record and respond with a clear written explanation of how the condition was applied.